Frequently asked questions
Do you travel?
Yes! We specialize in mobile services, infact this is one of the reasons we book up fast!
Do you have somewhere we can come to instead?
Some of our contractors have studios available for bookings. It's best to enquire about this to check we have availability in the location of your wedding. Please note food platters and alcohol are at your own expense however tea, coffee etc are up to the discretion of the contractor.
Do I need to bring my makeup or do you bring everything?
We have full kits to cater to all skin tones, and hair types. However if you have concerns or in the past you have had makeup artists struggle with your skin tone, or you have highly sensitive skin you are more than welcome to bring along what you usually use.
Is there anything I need to provide?
A picture of what you are after helps a lot! We recommend having a trial done first so that everything runs smoothly on the wedding day. Also any headpieces or special lipstick you'd like to wear. Check out our advice page for further details on what to bring.
When do I wash my hair?
Please DO NOT wash your hair the morning of the wedding. A trial is great to put a timeline on when to wash your hair, but generally the day or two beforehand is perfect. Freshly washed hair is harder to work with.
Do you use cruelty free/ vegan products?
Yes we have an entire range of vegan makeup, and continue to encourage our stylists to use cruelty free makeup always, if vegan is not available.
How long does it take on the day?
It depends on your makeup look and what your skin and hair is like. We usually suggest 45mins-1 hour per person, per service.
Do you run on a timeline?
We do somewhat follow a timeline, traditionally the bride is done last, however experience has shown us that having the bride's hair or makeup done in the middle, means there is less to stress about as the ceremony time approaches. By all means, give us a run down of how you'd like your morning to go, and in what order you'd like people to be done, but please be open to changes as we specialize in weddings and have done this for a long time, we may have a better suggestion for you, and we like to work efficiently with enough time to ensure everybody gets another check and touch up if needed, before they are off to the wedding.
When is my invoice due and how can I pay?
Your invoice is due one week before the day the service is taking place. For example, the cost of the trial needs to be paid 1 week before the booked trial date, and the rest of the invoice to be paid 1 week before the wedding date. The holding fee of $200.00 to secure your wedding date is due upfront. Any late payment incurs a 10% fee. You can find full details on your invoice, including our bank account details. We accept bank transfers with your invoice number as the reference.
Can I make changes to the services?
Yes you can, please give us as much notice as possible if you wish to make changes to your booking. Please see our terms and conditions page for further information around changing your services.
How many people can I book in one morning?
The most we have had one person achieve is 8 people's hair and makeup between 6am and 3pm! Talented! However this is an absolute last resort. Larger bridal parties will have 2-3 staff working so that everyone gets a great service, and the staff can have a well deserved break in between. If we believe we can achieve the services of a bridal party with less staff based on what you've requested from us. (e.g natural makeup, and some curls) we will send 1-2 staff. It really depends on what services you'd like, and the time you need to be finished by. We do multiple services, so you can cross a few things off your list by simply booking with one company- Stellar Bridal™
Rachel Blyth, Wanaka
"Jess was absolutely amazing on my wedding day I couldn't of asked for a nicer lady doing all our hair and makeup. she made everyone feel at ease and did an absolutely fantastic job. thank you so much for all your help to make our day amazing x"
